Please Reset your Passphrase Sorry, we could not locate your account. If you are having trouble reseting your passphrase, please contact us directly to help you.. Passphrase must: Contain at least one UPPERCASE character. Contain at least one lowercase character. Contain at least one number. Passphrase must be at least 8 characters. Enter passphrase Your passphrase is not complex enough. Try adding special characters like @, !, $, or #, and making sure you include non-sequenced numbers.